Reference

Terms That Govern Your 995bad Account

These terms set out what you agree to when you open and use your 995bad account. Access and eligibility depend on your local law and the regions we support — read them before you start.

bKash, Nagad, Rocket CoveredAccount Wallet Rules ApplyJurisdiction-Dependent AccessMobile and Desktop Both Covered
995bad Terms That Govern Your 995bad Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data We Hold

We take straightforward steps to keep your account secure and your personal data handled correctly. Your 995bad account is protected by password and OTP verification at login — if you receive an OTP you did not request, change your password immediately and contact support. We store your account data only as long as it is needed for the purpose it was collected, or as required by applicable law. You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies — send those requests through the email channel in your account settings.

OTP Login Verification

Every login on a new device triggers an OTP to your registered number. This step cannot be bypassed — it is how we confirm the account holder is the one signing in.

Data Retention Policy

We keep your account and transaction records for as long as required by the regulations covering our service. Records tied to wallet transactions via bKash, Nagad or Rocket are retained for audit purposes.

Your Data Rights

You have the right to access, correct or request deletion of your personal data. Submit the request by email with your account details and we will respond within a reasonable timeframe.

Account Closure

To close your account permanently, contact support through live chat or email. Outstanding wallet balances must be withdrawn to your bKash, Nagad or Rocket account before closure is finalised.

CONTACT US DIRECTLY

How to Reach Us About These Terms

Questions about these terms, your account status, or a transaction dispute go to our support team. We handle queries through live chat and email — give your registered account email and a clear description of the issue so we can act on it without back-and-forth delays.

Live Chat Available directly inside your 995bad account dashboard. Start a chat, include your account email, and describe the terms or transaction question clearly.
Email Support Send your query to our support address listed in your account settings. Include your registered email and the specific clause or transaction in question.
Account Dashboard Your account page shows your current wallet balance, transaction history and any active account restrictions — check here first before raising a dispute.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not covered here, reach out through live chat or email support.

They apply if you create and use a 995bad account. Whether you may lawfully do so depends on your local law and eligible region — that determination is yours to make, not ours.

We post the updated version here with a revised date. Using your account after that date means you accept the changes. If you do not agree, contact support to close your account before continuing.

Name matching is a basic fraud-prevention step. A mismatch flags the transaction for manual review, which delays processing. Keep your wallet registration and account details consistent to avoid this.

Send a written request to our support email from your registered account address. State clearly what you are requesting — access, correction or deletion — and we will handle it from there.

We may restrict or suspend accounts where we identify a breach of these terms, a legal compliance issue, or a security concern. We will notify you by email unless doing so would compromise an investigation.

Change your password immediately, then contact support via live chat. Provide your account email and the approximate time of the suspicious login so we can check the access log and act quickly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.