Reference

What Governs Your Account on 995bad

These legal terms set out the rules that apply when you access 995bad and use your account — including how we handle your data, what you agree to when you deposit via bKash, Nagad, or Rocket, and what happens if there is a dispute.

Account TermsPrivacy & DataPayment RulesDispute ProcessEligibility by Region
995bad What Governs Your Account on 995bad
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data is stored securely and accessed only for the purposes set out in our privacy policy — account verification, transaction processing, and fraud prevention. We do not sell your personal information to third parties. Cookies on the platform are used to keep your session active and to remember your wallet preferences, such as your preferred deposit method between bKash, Nagad, and Rocket.

Data Retention We keep your account and transaction records for the period required under applicable law. You can request a summary of the data we hold by contacting support through your account.
Cookie Use Session cookies keep you logged in and remember your wallet choice. Analytics cookies help us understand how the platform is used. You can manage cookie preferences from your browser settings.
Account Security Your account is protected by password and OTP verification on login. We recommend you do not share your login credentials and that you update your password if you suspect unauthorised access.
Your Rights You can request access to, correction of, or deletion of your personal data at any time. Submit your request through the Help Centre or via email support with your account details included.
LEGAL CONTACT

Reach Us About Policy Questions

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. We aim to respond to formal policy requests within a reasonable timeframe. You can reach us through any of the channels below.

Live Chat Open the chat window from your account dashboard to raise a policy or account query. Available during our standard support hours for Bangladesh.
Email Support Send formal legal requests, data access queries, or account dispute notices to our support email. Include your registered account details for faster handling.
Account Help Centre Log in and visit the Help section to find policy documents, submit a formal complaint, or request changes to your account data on record.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rules, data handling, and eligibility. If your question is not covered here, reach out through live chat or email support.

Account eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that accessing this platform is permitted under the laws that apply to you.

Log in and go to the Help Centre, or send a request to our support email with your registered account details. We will process your data access request in line with applicable requirements.

Yes. Submit a deletion request through the Help Centre or via email. Note that we may be required to retain certain transaction records for a minimum period under applicable law before full deletion.

Your wallet details are used only to process deposits and withdrawals on your account. We do not store full wallet credentials and do not share payment details with third parties outside of transaction processing.

We notify you through your registered account contact when terms are updated. Continuing to use the platform after the update date means you accept the revised terms as they stand.

Contact us via live chat or email with your account details and a clear description of the issue. Our team will acknowledge your dispute and follow the process set out in our terms to reach a resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.